Shipping Policy Shipping Destinations
We currently ship to any address in the United States & Canada, excluding APOs, FPOs and PO Boxes. At this time, we do not ship to destinations outside the United States or Canada, but we will be expanding our business to include international destinations very soon. Please check back in the coming months for updated shipping information.
Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS) and Federal Express. We will automatically select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time. We do require a signature for UPS shipments on larger purchases for your protection.
Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.Shipping Locations
We use six shipping centers across the United States to maximize product availability and minimize the time it takes for you to receive the order.Split Shipments
For multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer.
When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.
Shipment Delivery Time
Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your expected delivery date will be presented to you at the time of your order.
Your purchase of in-stock products will be shipped on the day you order if we receive your order prior to 3 PM (Eastern Standard Time) Monday through Friday, not including standard business holidays. Orders received after 3 PM local time (Eastern Standard Time) will be shipped the next business day. Special orders and out-of-stock products may require additional time prior to shipment. Your expected delivery date will be presented to you at the time of your order. If shipment of your order is delayed, barracudastore.com will notify you by email. Here’s a quick reference guide for shipping times from when the order leaves our distribution center(s):
|When you use:||Your order will arrive:|
|Next Day Air||Next Business Day|
|2nd Day Air||Guaranteed in 2 Business Days or less|
|3 Day Select||Guaranteed in 3 Business Days or less|
|Ground||Within 3-10 business days (usually 3-7 business days)|
Shipping Charges Your shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering. This includes items shipped in multiple boxes and/or from multiple locations. We charge standard UPS rates with no markup.
Orders Damaged in Shipping If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call our Customer Service (1-866-469-9255) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to return the damaged order.
Shipping Refunds Your original shipping charge will only be refunded for a part sent to you in our error, a defective part, or an order damaged in shipping. This refund will automatically be credited once we receive and inspect the product. If only a portion of your order is returned, the refund for shipping costs will be prorated.
We will also pay for return shipping for a product that was sent to you in error, received defective, or damaged in shipping. If you believe you qualify and would like us to pay for return shipping, you must contact us before attempting to return the part. COD shipments will not be accepted.