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SonicWALL SonicWALL TZ 190 SonicWALL TZ 150 SonicWALL TZ 180 SonicWALL TZ 210 SonicWALL PRO 1260 SonicWALL PRO 2040 SonicWALL PRO 3060 SonicWALL PRO 4060 SonicWALL PRO 5060 SonicWALL NSA 240 SonicWALL NSA 2400 SonicWALL NSA 3500 SonicWALL NSA 4500 SonicWALL NSA 5000 SonicWALL NSA E5500 SonicWALL NSA E6500 SonicWALL NSA E7500 SonicWALL PRO 4100 SonicWALL Virtual Assist SonicWALL TZ 200 SonicWALL TZ 100 SonicWALL SRA 4200 SonicWALL NSA E8500 SonicWALL SRA 1200 SonicWALL TZ 100 Dell SonicWALL Virtual Assist Up To 5 Concurrent Technician 1695.75 Virtual Assist integrates seamlessly with the SonicWALL SSL-VPN administrative interface, enabling IT administrators to easily license and configure the module for a variety of deployment configurations, including internal IT help desk, global call centers, or support from trusted third-party consultants. SonicWALL Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance. With the customer’s permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client. Chat functionality provides an efficient communication alternative to costly phone support. File transfer capability provides fast, convenient and secure access to local and remote files. Tight integration with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure ensures that the customers’ identities are confirmed. Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module. 256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with regulations like Sarbanes-Oxley and HIPAA. Seamless integration of the SSL VPN appliance behind any firewall enables organizations to leverage their existing network infrastructure.

Features and Benefits

Anywhere, anytime remote support improves customer satisfaction and support staff productivity.

Thin client connectivity eliminates the need to download and pre-install a “fat” client, minimizing customer frustration and set-up overhead.

Chat functionality provides an efficient communication alternative to costly phone support.

File transfer capability provides fast, convenient and secure access to local and remote files.

Tight integration with existing authentication infrastructure ensures that the customers’ identities are confirmed. Alternatively, the local database of the SSL VPN appliance and tokenless two-factor authentication can be utilized.

Diagnostic capability enables a technician to quickly obtain system information from the customer’s computer.

Logging and reporting functionality enables managers to supervise remote support activity for internal audit or external billing purposes.

Personalized customer Web portal enhances the user experience by providing a familiar look and feel for both Windows® and Mac® customers.

Easy-to-use technician standalone client facilitates the management and scheduling of the support queue.

Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module.*

256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with data protection regulations.

Seamless integration of the SSL VPN appliance behind virtually any firewall enables organizations to leverage their existing network infrastructure

 

SonicWALL Virtual Assist Deployment Scenarios

Trusted outside IT consultants can remotely support any application on their clients’ desktops and laptops

  • • Reduce the number of on-site visits and associated expenditures
  • • Improve time-to-resolution and staff productivity levels

Internal IT help desks of mid- to large-sized companies can assist on-site as well as remote workers

  • • Improve time-to-resolution and IT staff productivity when assisting on-site workers
  • • Minimize shipping expenses on cross-ship of equipment and phone costs when supporting remote workers

Call center technicians can provide assistance to customers across the globe

  • • Decrease call times and increase first call resolution rates, resulting in higher return on investment
  • • Improve customer satisfaction by meeting or exceeding service level agreement (SLA) objectives

1. Technician logs into support Web portal or standalone thin client to monitor queue or invite a specific customer via e-mail.
2. Customer logs on to portal and requests help or accepts the e-mail invitation.
3. A thin client is pushed seamlessly through the browser to the Customer.
4. Technician sees Customer in queue and requests access to computer.
5. Customer gives permission and remote support session begins. The Technician now actively controls the remote computer. The Customer is able to see what the Technician does on the screen.
6. The Technician or Customer may end this session at any point in time.

http://www.firewalls.com/sonicwall-virtual-assist-up-to-5-concurrent-technician.html in_stock Yes Products Catalog USD
Dell SonicWALL Virtual Assist Up To 5 Concurrent Technician

01-SSC-5974 Dell SonicWALL Virtual Assist Up To 5 Concurrent Technician


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FREE TRAINING INCLUDED

Purchase this SonicWALL license and receive a free, 30-day membership to our exclusive SonicWALL How-To and Training Videos.

Dell SonicWALL Virtual Assist Up To 5 Concurrent Technician

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Virtual Assist integrates seamlessly with the SonicWALL SSL-VPN administrative interface, enabling IT administrators to easily license and configure the module for a variety of deployment configurations, including internal IT help desk, global call centers, or support from trusted third-party consultants.

SonicWALL Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance. With the customer’s permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client.

Chat functionality provides an efficient communication alternative to costly phone support. File transfer capability provides fast, convenient and secure access to local and remote files. Tight integration with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure ensures that the customers’ identities are confirmed. Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module.

256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with regulations like Sarbanes-Oxley and HIPAA. Seamless integration of the SSL VPN appliance behind any firewall enables organizations to leverage their existing network infrastructure.

Features and Benefits

Anywhere, anytime remote support improves customer satisfaction and support staff productivity.

Thin client connectivity eliminates the need to download and pre-install a “fat” client, minimizing customer frustration and set-up overhead.

Chat functionality provides an efficient communication alternative to costly phone support.

File transfer capability provides fast, convenient and secure access to local and remote files.

Tight integration with existing authentication infrastructure ensures that the customers’ identities are confirmed. Alternatively, the local database of the SSL VPN appliance and tokenless two-factor authentication can be utilized.

Diagnostic capability enables a technician to quickly obtain system information from the customer’s computer.

Logging and reporting functionality enables managers to supervise remote support activity for internal audit or external billing purposes.

Personalized customer Web portal enhances the user experience by providing a familiar look and feel for both Windows® and Mac® customers.

Easy-to-use technician standalone client facilitates the management and scheduling of the support queue.

Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module.*

256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with data protection regulations.

Seamless integration of the SSL VPN appliance behind virtually any firewall enables organizations to leverage their existing network infrastructure

 

SonicWALL Virtual Assist Deployment Scenarios

Trusted outside IT consultants can remotely support any application on their clients’ desktops and laptops

  • • Reduce the number of on-site visits and associated expenditures
  • • Improve time-to-resolution and staff productivity levels

Internal IT help desks of mid- to large-sized companies can assist on-site as well as remote workers

  • • Improve time-to-resolution and IT staff productivity when assisting on-site workers
  • • Minimize shipping expenses on cross-ship of equipment and phone costs when supporting remote workers

Call center technicians can provide assistance to customers across the globe

  • • Decrease call times and increase first call resolution rates, resulting in higher return on investment
  • • Improve customer satisfaction by meeting or exceeding service level agreement (SLA) objectives

1. Technician logs into support Web portal or standalone thin client to monitor queue or invite a specific customer via e-mail.
2. Customer logs on to portal and requests help or accepts the e-mail invitation.
3. A thin client is pushed seamlessly through the browser to the Customer.
4. Technician sees Customer in queue and requests access to computer.
5. Customer gives permission and remote support session begins. The Technician now actively controls the remote computer. The Customer is able to see what the Technician does on the screen.
6. The Technician or Customer may end this session at any point in time.


Additional Information

Manufacturer SonicWALL
Subscription Service Virtual Assist
Subscription Length Does Not Expire

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Free, same day shipping when ordered before 3PM EST.


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Comprehensive 30-day return policy on all hardware purchases.


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