SonicWALL SSL VPN 4200 Appliance

The SonicWALL SSL-VPN 4200 (up to 500 employees) provide mid-size enterprises with a simple, affordable secure and clientless remote network and application access solution for remote and mobile employees. Users can easily and securely access e-mail, files, intranets, remote desktops; Citrix (ICA) based applications and other resources on the corporate LAN from any location through a standard Web browser.

Appliance Features:
• Unrestricted concurrent user tunnels: 50 recommended for SSL-VPN 4200
• Seamless integration behind virtually any firewall
• NetExtender technology provides advanced remote access capabilities
• Granular policy configuration controls
• Personalized portal experience with context-sensitive help
• Tokenless two factor authentication
• Remote support capability using SonicWALL® Virtual Assist

SonicWALL SSL VPN 4200 Features

Standard Features Included:

Seamless integration behind virtually any firewall enables organizations to leverage the existing network infrastructure without the need to purchase additional hardware.

Clientless connectivity removes the need for a pre-installed or "fat" VPN client, thus freeing administrators from the tedious and costly task of installing and updating a client on users' PCs.

Unrestricted concurrent user tunnels, unlike per-tunnel licensing, significantly reduces the costs associated with deploying a scalable secure remote access solution.

NetExtender technology provides enhanced capabilities such as access to additional resources, services and applications on the corporate network.

Granular policy configuration controls enable network administrators to create policies that "lock down" a user to specific applications/resources and prevent unauthorized access to them.

A personalized portal, provided through a customizable Web interface, displays only those resources that are available to the user based on company policy.

Enhanced layered security is enabled when deployed alongside a SonicWALL network security appliance which utilizes powerful deep packet inspection technology to scan traffic for malicious threats such as viruses, worms, Trojans and spyware.

Tokenless two-factor authentication provides enhanced protection against key loggers by combining a unique one-time password, generated by the SSL VPN appliance and sent to a remote user's mobile device or e-mail address, with the user's network user name and password.

Context-sensitive help is provided throughout the Web-based administrative interface and enduser portal, increasing management flexibility and ease-of-use.

Key Features Included:

The SonicWALL SSL VPN Series extends secure remote access beyond remote offices and corporate controlled laptops out to network environments and remote computers that are not controlled and managed by the corporate IT department.
Additionally, granular access controls enable the network administrator to provide remote access to specific and defined resources not only employees, but also to trusted partners and customers.

SonicWALL SSL VPN 4200 Specifications

Dynamic Support

Designed for customers who need continued protection through on-going firmware updates and advanced technical support, SonicWALL Dynamic Support is available during normal business hours, or 24x7, depending on your needs.

SonicWALL Dynamic Support 24x7

Customers with mission-critical network requirements cannot afford downtime. Available in one-, two- and three-year agreements, SonicWALL Dynamic Support 24x7 is an around-the-clock support service that includes:

• Telephone/Email/Web-based Support - for 24x7 technical assistance
• Software/Firmware Updates - for all software and firmware updates and upgrades
• Hardware Replacement - Advance Exchange for replacement of defective hardware
• Support Tools - for access to SonicWALL's electronic support tools

SonicWALL Virtual Assist

Virtual Assist integrates seamlessly with the SonicWALL SSL-VPN administrative interface, enabling IT administrators to easily license and configure the module for a variety of deployment configurations, including internal IT help desk, global call centers, or support from trusted third-party consultants.

SonicWALL Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer's PC or laptop for the purpose of providing remote technical assistance. With the customer's permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed "fat" client.

Chat functionality provides an efficient communication alternative to costly phone support. File transfer capability provides fast, convenient and secure access to local and remote files. Tight integration with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure ensures that the customers' identities are confirmed. Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module.

256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with regulations like Sarbanes-Oxley and HIPAA. Seamless integration of the SSL VPN appliance behind any firewall enables organizations to leverage their existing network infrastructure.

Features and Benefits

Anywhere, anytime remote support improves customer satisfaction and support staff productivity.

Thin client connectivity eliminates the need to download and pre-install a "fat" client, minimizing customer frustration and set-up overhead.

Chat functionality provides an efficient communication alternative to costly phone support.

File transfer capability provides fast, convenient and secure access to local and remote files.

Tight integration with existing authentication infrastructure ensures that the customers' identities are confirmed. Alternatively, the local database of the SSL VPN appliance and tokenless two-factor authentication can be utilized.

Diagnostic capability enables a technician to quickly obtain system information from the customer's computer.

Logging and reporting functionality enables managers to supervise remote support activity for internal audit or external billing purposes.

Personalized customer Web portal enhances the user experience by providing a familiar look and feel for both Windows® and Mac® customers.

Easy-to-use technician standalone client facilitates the management and scheduling of the support queue.

Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module.*

256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with data protection regulations.

Seamless integration of the SSL VPN appliance behind virtually any firewall enables organizations to leverage their existing network infrastructure

 

SonicWALL Virtual Assist Deployment Scenarios

Trusted outside IT consultants can remotely support any application on their clients' desktops and laptops

• • Reduce the number of on-site visits and associated expenditures
• • Improve time-to-resolution and staff productivity levels

Internal IT help desks of mid- to large-sized companies can assist on-site as well as remote workers

• • Improve time-to-resolution and IT staff productivity when assisting on-site workers
• • Minimize shipping expenses on cross-ship of equipment and phone costs when supporting remote workers

Call center technicians can provide assistance to customers across the globe

• • Decrease call times and increase first call resolution rates, resulting in higher return on investment
• • Improve customer satisfaction by meeting or exceeding service level agreement (SLA) objectives

1. Technician logs into support Web portal or standalone thin client to monitor queue or invite a specific customer via e-mail.
2. Customer logs on to portal and requests help or accepts the e-mail invitation.
3. A thin client is pushed seamlessly through the browser to the Customer.
4. Technician sees Customer in queue and requests access to computer.
5. Customer gives permission and remote support session begins. The Technician now actively controls the remote computer. The Customer is able to see what the Technician does on the screen.
6. The Technician or Customer may end this session at any point in time.