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PR331CFAA Sophos SG 330 Premium Support Subscription, 1 Year Renewal

$922.00

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Sophos SG 330 Premium Support Subscription, 1 Year Renewal

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Details

Sophos SG Premium Support Can be purchased as an optional upgrade to the SG Standard Support for 1,2 or 3 years and offers a 24 hour up front hardware replacement, automatic software updates as well as technical 24*7 support via Sophos support engineers

  • UTM Premium Support Contract
  • Automatic New software releases
  • Pattern updates
  • 24 x 7 - Service
  • Support forum / Knowledgebase
  • Support via Sophos Support Desk
  • Open support cases
  • 10 :Customer approved contacts

Support Services

The following services are – if not agreed upon differently within the contract with the Sophos partner – included within the Sophos Support Services:

Software Updates

Automatic download and installation of new software releases and pattern updates (with administrator notification).

Technical Support

Support via email, web and telephone (either from a certified Sophos partner or directly from Sophos. For further information, please refer to Sophos SG Technical Support SLAs.

Hardware Replacement for Sophos SG Hardware

  • 72h bring in: The customer sends the defective device to Sophos at their own risk and expense. A replacement unit will be sent out within 72 hours following receipt of the defective device. If a customer receives a broken unit (DOA), they will be entitled to a 24 hour upfront service – valid for the first 30 days from the purchase date.
  • The 72h bring in service is valid throughout a period of 1 year.
  • 24h bring in: The customer sends the defective device to Sophos at their own risk and expense. A replacement unit is sent out within 24 hours following receipt of the defective device. If a customer receives a broken unit (DOA), they will be entitled to a 24 hour upfront service – valid for the first 30 days from the purchase date.
  • The 24h bring in service is valid throughout the purchased subscription period of 1, 2 or 3 years.
  • 24h up front: The customer sends the defective device to Sophos at their own risk. A replacement unit will be sent out within 24h after notification and receipt of an RMA number at Sophos' expense.
  • The 24h up front service is valid throughout the purchased UTM Premium support upgrade contract of 1, 2 or 3 years

Additional Information

ManufacturerSophos
Subscription ServiceUTM Prem. Support (Renewal)
Subscription ServicePremium Support (Renewal)
SupplierOther

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Fast Delivery

Free, same day shipping when ordered before 3PM EST.


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Easy Returns

Comprehensive 30-day return policy on all hardware purchases.


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Payment Options

credit cards accepted
» Company purchase orders
» Company check
» Wire transfers


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