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Affordable Managed SonicWALL Service

Take advantage of our group of dedicated SonicWALL professionals to manage, monitor and respond to network attacks.

System Management - Allows you to focus on other tasks.
Proactive Security Monitoring - We watch and respond to Internet attacks so you don't have to.
Network Monitoring - We monitor the firewall to ensure your network stays connected to the Internet.
Change Managment Reporting - You will always know what is going on and what we did to fix it.
Customized to Your Needs - You control the level of service that is right for you.

  Have A Question about our SonicWALL Management and Monitoring Service?
Call us at 866-403-5305x303 or Request a Quote for pricing.

Benefits of the Service

SonicWALL System management System Management -  Allows you to focus on other tasks.
SonicWALL certified personnel manage your firewall or VPN for maximum security. The services include unlimited technical support, system maintenance, configuration backup and repair or replacement of defective equipment. Our automated incident and response escalation begins whenever a security event or system failure is detected.
SonicWALL Network Monitor Proactive Security Monitoring - We watch for Internet attacks so you don't have to.
Pro-active security monitoring by our automated systems and trained security professionals provides a complete security solution for your network. Our Threat Detection System tracks network usage and alerts our staff in the event of suspicious activity. Our personnel investigate those events and, if appropriate, contact you to assist with resolution.
SonicWALL System management Network Monitor - We monitor the firewall to ensure your network stays connected to the Internet.
We continuously monitor all of our customer's networks with advanced systems to assess their health and security. In the event of a failure by any monitored device, our personnel are notified and respond immediately.
SonicWALL Managed Reporting

Managed Reporting - You will always know what is going on and what we did to fix it.
Firewalls.com provides access to a variety of real-time reports on our Customer Web Portal that help you manage your network usage. Reports such as "Top Websites", "Top Web Users" or "Bandwidth Usage" help you quickly identify problem areas and help you reduce your non-essential network usage. In addition, the on-line reports can help identify user access to inappropriate Websites.

Time-Tested Methodology

Our proprietary method of managing, testing, monitoring and locking down your new security appliance has been developed exclusively by our support team. Our method includes:

1) Reviewing and identifying your security needs.
 2) Obtaining the proper technical information for a smooth transistion.
 3) Implementing our proprietary process to securing the appliance and your network.
 4) Train you on how to utilize our support services and web portal.

Compare Managed Service Levels

Every customer is different and has unqiue needs.  In order to provide you with the level of service and support you need we have 3 different levels of managed services we provide.  They are:

Feature & Service Level

Basic Service

8x5 Sentry Service

24x7 Sentry Plus Service

Response to Outages

 8x5

 8x5

 24x7

After hours emergency support 24x7

 Yes

 Yes

 Yes

Unlimited technical support

 Yes

 Yes

 Yes

Web portal with on-line reports, network health history, customer support

 Yes

 Yes

 Yes

Repair/replacement of defective equipment

 Yes

 Yes

 Yes

Guaranteed response time for non-emergency support requests

 4 hours*

 4 hours*

 4 hours*

Guaranteed response time for emergency support requests

 1 hour*

 1 hour*

 1 hour*

Premium Threat Detection & Response

 No

 8x5

 24x7

SonicWALL's Enhanced Security Software (Highly recommended for all firewalls)

 Available Available Available

We Know SonicWALL

Since 2001, we have been selling and supporting SonicWALL products.