The SonicWALL TZ Sentry Service is designed to meet your objectives of having your SonicWALL security appliance professionally managed to keep your network security up to date. We stand behind the quality of our service by offering a 100% money-back guarantee if you are not completely satisfied. Explore the methodology we developed that has been successful for clients just like you.
 

Benefits of the Service

	System Management -  Allows you to focus on other tasks. SonicWALL certified personnel manage your firewall or VPN for maximum security. The services include unlimited technical support, system maintenance, configuration backup and repair or replacement of defective equipment. Our automated incident and response escalation begins whenever a security event or system failure is detected.
	Proactive Security Monitoring - We watch for Internet attacks so you don't have to. Pro-active security monitoring by our automated systems and trained security professionals provides a complete security solution for your network. Our Threat Detection System tracks network usage and alerts our staff in the event of suspicious activity. Our personnel investigate those events and, if appropriate, contact you to assist with resolution.
	Network Monitor - We monitor the firewall to ensure your network stays connected to the Internet. We continuously monitor all of our customer's networks with advanced systems to assess their health and security. In the event of a failure by any monitored device, our personnel are notified and respond immediately.
	Managed Reporting - You will always know what is going on and what we did to fix it. Firewalls.com provides access to a variety of real-time reports on our Customer Web Portal that help you manage your network usage. Reports such as "Top Websites", "Top Web Users" or "Bandwidth Usage" help you quickly identify problem areas and help you reduce your non-essential network usage. In addition, the on-line reports can help identify user access to inappropriate Websites.

Time-Tested Methodology

Our proprietary method of managing, testing, monitoring and locking down your new security appliance has been developed exclusively by our support team. Our method includes:

1) Reviewing and identifying your security needs.
2) Obtaining the proper technical information for a smooth transistion.
3) Implementing our proprietary process to securing the appliance and your network.
4) Train you on how to utilize our support services and web portal.

Compare Managed Service Levels

Every customer is different and has unqiue needs.  In order to provide you with the level of service and support you need we have 3 different levels of managed services we provide.  They are:

Feature & Service Level	Basic Service	8x5 Sentry Service	24x7 Sentry Plus Service
Response to Outages	8x5	8x5	24x7
After hours emergency support 24x7	Yes	Yes	Yes
Unlimited technical support	Yes	Yes	Yes
Web portal with on-line reports, network health history, customer support	Yes	Yes	Yes
Repair/replacement of defective equipment	Yes	Yes	Yes
Guaranteed response time for non-emergency support requests	4 hours*	4 hours*	4 hours*
Guaranteed response time for emergency support requests	1 hour*	1 hour*	1 hour*
Premium Threat Detection & Response	No	8x5	24x7
SonicWALL's Enhanced Security Software (Highly recommended for all firewalls)	Available	Available	Available