Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8X5 is available in one-, two- and three-year agreements that include:
* Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
* Software/Firmware Updates- for all software and firmware updates and upgrades
* Hardware Replacement - Advance Exchange for replacement of defective hardware
* Support Tools - access to SonicWALL's electronic support tools