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01-SSC-9552 CGSS - Application Control, Threat Prevention, CFS and Platinum 24x7 Support For E10400 (2 Year)


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CGSS - Application Control, Threat Prevention, CFS and Platinum 24x7 Support For E10400 (2 Year)

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Regardless of their size, today's organizations are concerned with enhancing network security and increasing employee productivity. Small business networks have to protect themselves against the same types of attacks as those faced by larger networks, and enterprises have to deal with the costs and complexities of their own internal processes. The Dell™ SonicWALL™ Comprehensive Gateway Security Suite (CGSS) is the solution for businesses of all sizes, with Dell SonicWALL Application Control, Threat Prevention, CFS and Platinum 24x7 Support

Content Filtering Service.

The Dell SonicWALL Content Filtering Service (CFS) addresses safety, security and productivity concerns by providing the controls to enforce internet use policies and block access to harmful and unproductive web content. Ideal for schools, businesses, libraries and government agencies, CFS combines application-based policy enforcement with comprehensive content filtering in a cost-effective, easy-to-manage solution. CFS utilizes a dynamic rating and caching architecture that rates URLs, IP addresses and domains and then stores them locally on the firewall, reducing the response time to frequently visited sites to a fraction of a second. Administrators can manage bandwidth based upon Content Filtering Service rating, as well as by specific IP address, site — or even application — by using Dell SonicWALL Application Intelligence and Control.

Application Intelligence, Control and Visualization.

Dell SonicWALL Application Intelligence and Control provides granular control and real-time visualization of applications to guarantee bandwidth prioritization and ensure maximum network security and productivity. A tightly integrated feature of Dell SonicWALL Next-Generation Firewalls, it uses Dell SonicWALL Reassembly-Free Deep Packet Inspection™ to identify and control applications, regardless of port or protocol. With a continuously expanding signature database currently recognizing over 2,800 applications and millions of malware threats, it can maintain granular control over applications, prioritize or throttle bandwidth and deny Web site access. The Dell SonicWALL Application Flow Monitor provides real-time graphs of applications, ingress and egress bandwidth, active Website connections and user activity.

The groundbreaking Dell ™ SonicWALL SuperMassive E10000 Series offers enterprise organizations unparalleled power, performance and scalability. Dell SonicWALL Platinum Support and Professional Services combine the technical support and custom services IT needs to attain the greatest return on its Dell SonicWALL investment. ™ ™

Dell SonicWALL Platinum Support is a custom support offering that includes a comprehensive suite of services to ensure operational effectiveness and efficiency, all of which are managed and delivered by a team of senior support engineers who understand an enterprise's business and technical requirements. Built upon a proactive service and support lifecycle, Dell SonicWALL Platinum Support establishes a solid operational foundation, anticipates emerging security demands, and dynamically adapts and evolves to support an enterprise's business goals.

Dell SonicWALL Platinum Professional Services enable the enterprise to get the most from a SuperMassive E10000 solution by offering custom onsite installation and configuration services, training and education services and system migration from either an existing Dell SonicWALL solution or a product from another vendor.

Platinum Support features and benefits

24x7 technical support provides phone, email and web-based access to designated, highly-trained senior support engineers and subject matter experts.

Software and firmware updates and upgrades provide greater ongoing value to the enterprise by ensuring a SuperMassive E10000 Series solution has the newest features and most up-to-date protection services.

Advance Exchange hardware replacement provides next-businessday replacement in the event of failure, thus eliminating or minimizing hardware- related downtime.

Subscriptions to service bulletins and newsletters bring IT up to speed on the latest information from Dell SonicWALL, keeping you current on the hottest trends and opportunities. Beta program invitations enable a customer to participate directly in shaping nextgeneration Dell SonicWALL products and services that can best meet future needs.

Platinum Professional Services features and benefits

On-site installation and configuration services ensure a SuperMassive E10000 appliance is properly installed and configured according to a customer's needs.

On-site training and education services provide a hands-on knowledge transfer between a Dell SonicWALL senior support engineer and a customer's IT administrator.

Migration services simplify and accelerate the transition from a customer's existing firewall product to a new SuperMassive E10000 Series solution.

Platinum Support

Dell SonicWALL Platinum Support provides:

• 24x7 support provided by a team of senior support engineers
• Software and firmware updates and upgrades
• Advance Exchange hardware replacement (RMA)

24x7 access to team of senior support engineers To deliver optimal uptime and utility, Platinum Support offers the enterprise around-the-clock access to a team of Dell SonicWALL senior support engineers to resolve issues. In the event that basic troubleshooting procedures have taken place without resolving the issue, the senior support engineer will make timely decisions about when to escalate and will identify the appropriate resources to resolve the issue. If an issue falls out of scope or contacts cannot be reached for escalation, the senior support engineer will notify the escalation manager, who will gather the right resources to resolve the situation and communicate status to the customer.

Software and firmware updates and upgrades To ensure ongoing value and return on investment, Platinum Support provides 24x7 access to the latest software and firmware updates and upgrades available for the SuperMassive E10000 Series on MySonicWALL ( In addition, Dell SonicWALL will proactively communicate the availability of new firmware. This includes beta, early release and general availability versions.

Hardware replacement (RMA) In the event a customer requires a field replaceable unit (FRU) such as a power supply, fan or blade, a Dell SonicWALL support engineer will bring them the replacement part and provide on-site replacement of the defective part within 24 hours. In the event a replacement chassis is required, Dell SonicWALL will deliver a complete replacement unit via Advance Exchange next-business-day shipping. Dell SonicWALL provides on-site installation and configuration of the replacement appliance at a time arranged between the customer and Dell SonicWALL.

Additional Information

Global UPC758479095521
Subscription ServiceComprehensive Gateway Security Suite
Subscription Length2 Years
Subscription Length (New)No
Special Sales MessageNo

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