If you need comprehensive assistance with the initial setup, configuration, or installation for your WatchGuard product, you can schedule an appointment* for a remote installation consultation. An experienced WatchGuard technician will assist you for up to two hours to review your needs, configure your product, and test your configuration, while educating you on how to configure your product or service to achieve the best performance.

Configure Your Network Securely from the Start!

Many network and IT administrators today don't have the time to read detailed product manuals or to attend on-site training classes. Customers that use the LiveSecurity® remote installation services hit the ground running by getting their multifunction firewall or content security platform setup securely. But more important, the knowledge transfer ensures that they are prepared to implement best practices over the life of their WatchGuard solution.

Proven Three-phase Plan

An experienced WatchGuard engineer works with you over the phone to get your system configured correctly. Your WatchGuard technician will work with you in a proven three-phase process that gets the appliance installed and security services configured securely.

Phase 1: Preparation

Before beginning the remote install session, you will be asked to complete a remote installation questionnaire. The information you provide will allow the WatchGuard technician to assess your requirements. Based on that information, you and the WatchGuard technician will agree on a plan that can be delivered in the installation time frame.

Phase 2: Deployment

WatchGuard works with you at the scheduled appointment time** – your Remote Installation Slot – to get the system up and running. During this time, your technician will walk you through the setup of agreed upon features and help you become familiar with the product.

Phase 3: Sign Off

Finally, before you sign-off on the project, the WatchGuard technician will review the configuration to ensure that the goals outlined in the preparation phase have been achieved.