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803-RU51-3000 Advance HW Replacement for Unleashed R510, 3 Year

Regular Price: $81.00

Special Price $78.57

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Advance HW Replacement for Unleashed R510, 3 Year

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Details

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.

Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products.

Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.

WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via:

  • Phone
  • E-mail
  • Support Web
  • Chat

Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases.

WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.

WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Hardware Replacement

In the unlikely event of a hardware failure, WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment. All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer. Premium Support customers must ship failed unit(s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product(s). Ruckus reserves the right to bill for units not shipped within this time. The replacement unit may be either refurbished or new, at the option of Ruckus.

  • Detailed Ruckus Warranty terms can be found at: http://support.ruckuswireless.com/
  • warranty Warranty FAQs: http://ow.ly/gOgLW

Support Summary

SUPPORT PACKAGE

WatchDog Premium Support

WatchDog AP Advanced Hardware Replacement

Phone/Email/ Web Support

24x7x365

No

Support Web Access

Premium

No

Advanced Hardware Replacement

Controller Next Business Day

AP Next Business Day

Software Updates

Controller and AP

AP

Software Upgrades

Controller and AP

AP

Duration

1/3/5 Years and Co-Term Available on First Renewal

1 Year Duration and Co-Term Available on First Renewal

Additional Information

Global UPCNo
ManufacturerRuckus Wireless
SupplierNo
Subscription ServiceAdvanced Hardware Replacement
Subscription Length3 Years
Subscription Length (New)3 Years
Special Sales MessageNo

Additional Product Images:

Have a Question?

Phone: 866.403.5305

Email: [email protected]
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Fast Delivery

Free, same day shipping when ordered before 3PM EST.


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Easy Returns

Comprehensive 30-day return policy on all hardware purchases.


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Secure Checkout

» 2048-bit encryption
» Certified Authorize merchant


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Best Price Assured

We offer you the best price. If you find it cheaper let us know.


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Payment Options

credit cards accepted
» Company purchase orders
» Company check
» Wire transfers


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