Enhanced Support We build products that are simple yet comprehensive. And, we take the same approach with our support. With options ranging from basic technical support to those including direct access to senior support engineers and customized delivery.
Licenses names | Enhanced Included in all bundles | Enhanced Plus |
Support Via telephone and email | Included (24x7) | VIP Access (24x7) |
Security Updates & Patches For the life of the product | Included with an active software subscription | Included with an active software subscription |
Software Feature Updates & Upgrades | Included | Included |
Consulting Remote consultation on your firewall configuration and security with a Sophos Senior Technical Support Engineer | Included (up to 4 hours) | |
Warranty and RMA For all hardware appliances | Advance Exchange (max. 5 years) | Advance Exchange (max. 5 years) |
Technical Account Manager Dedicated named technical account manager | Optional (extra cost) | Optional (extra cost) |
Manufacturer | Sophos |
---|---|
Subscription Service | No |
Subscription Service | Enhanced Plus Support (New) |
Supplier | Other |
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