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WG020075 WatchGuard Standard Support Renewal 3-year for Firebox M200


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WatchGuard Standard Support Renewal 3-year for Firebox M200

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Features and Benefits

Hardware Replacement Warranty
Having an active Support Subscription extends the one-year hardware warranty that is included with each WatchGuard® appliance. Not only that, it also provides advance hardware replacement, which means that should there ever be a hardware failure, WatchGuard will ship a replacement in advance of receiving the returned appliance to minimize downtime.
Software Updates
Hackers never sleep. That's why your LiveSecurity Service subscription gives you access to updates and enhancements for your WatchGuard® product. And you're not limited to minor software patches; new software versions are available to active LiveSecurity subscribers throughout the supported life of the product.

Technical Support

All WatchGuard appliances come with a minimum of 90 days LiveSecurity Service. Annual subscription renewals entitle you to submit up to five support incidents per subscription year on the web or the phone. Reported issues that are the result of software or hardware defects are not counted against your five incident limit. Active subscribers who need additional assistance from technical support may opt to upgrade to LiveSecurity Gold, which includes an unlimited incident count while the subscription is active, or purchase a Priority Incident Upgrade 5-pack.

Security Alerts

Our Rapid Response Team, a dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers LiveSecurity Service alerts that tell you specifically what you can do to address each new menace. By customizing your alert preferences, you can fine-tune what kind of advice and alerts the LiveSecurity Service sends you.

Online Training & Tools

In addition to providing you with direct personal support, your LiveSecurity Service subscription entitles you to access a variety of professionally produced instructional videos, interactive online training courses, and online tools like user forums and our knowledge base specifically designed to answer questions you may have regarding network security in general or the technical aspects of installing, configuration, and maintaining your WatchGuard products.

Remote Installation Services

Need help getting your network security configured for maximum effectiveness? WatchGuard offers Remote installation Services for comprehensive assistance with initial setup and con­figuration of your WatchGuard product. Schedule an appointment for a remote installation consultation at your convenience, and an experienced WatchGuard technician will assist you over the phone for up to two hours to review your needs, configure and test your product, while educating you on how to achieve the best performance.


Comparison of Support Levels

Compare Levels
Standard24x7 (Plus)GoldPlatinum
Technical Support
12x5 Support (6am - 6pm in your local time zone)---
24x7 Support-
Number of support cases per annual subscription55UnlimitedUnlimited
Priority Case Upgrades,

Purchased separatelyPurchased separatelyn/an/a
Single Case UpgradePurchased separatelyn/an/a
Additional Three CasesPurchased separatelyPurchased separatelyn/an/a
Web-Based Support
Phone-Based Support
Technical Account Manager---
Quarterly Account Review---
Remote Installation ServicesPurchased separatelyPurchased separatelyPurchased separatelyPurchased separately
Compare Levels
Standard24x7 (Plus)GoldPlatinum
Software Support
Software Updates and Patches
New Feature Releases
Broadcast Updates and Alerts
Compare Levels
Standard24x7 (Plus)GoldPlatinum
Hardware Warranty
Advance Hardware Replacement
Spare and Replacement PartsPurchased SeparatelyPurchased SeparatelyPurchased SeparatelyPurchased Separately
Compare Levels
Standard24x7 (Plus)GoldPlatinum
Technical Training & Certification
Product Documentation and Guides
Technical Training Materials
Moderated Customer Forum
Compare Levels
Standard24x7 (Plus)GoldPlatinum
Support Renewals
Multi-Year Renewals
Five (5) Year Maximum Length

Support Level Availability by Model

Below you can see the support level included with your model and the available upgrade options.

Standard24x7 (Plus)Gold
WatchGuard Model
Firebox T10, XTM 2 Series
& XTM 33/33-W
n/a¹Available only with Enterprise Gold upgrade*
Firebox T30 & T50Available only with Enterprise Gold upgrade*
XTM 330 & XTM 5 Series
Firebox M200, M300, M400,
M440, M500
XTM 8 Series
XTM 800 Series
XTM 1050 & XTM 2050
XTM 1500/1500-RP Series
XTM 2520 Series
Standard24x7 (Plus)Gold
WatchGuard XCS
XCS 280 & 580✓³
XCS 770R, 880 & 1180✓³
Standard24x7 (Plus)Gold
WatchGuard SSL
SSL 100 & 560

¹ Sold as 24x7 Upgrade for Firebox T10, XTM 2 Series
² Included in all Bundles and Suites
³ Included with appliance purchase

Account-Wide Support Programs

WatchGuard offers two additional support programs for businesses that have more complex support environments.

  • Enterprise Gold is ideal for accounts with large numbers of Firebox T10 and XTM 2 Series appliances. It enables an account-wide upgrade to Gold level for 24x7 support with a one-hour response and unlimited cases. All appliances must have an active Support subscription to be eligible for Enterprise Gold Support.
  • Platinum Support is an account-wide support upgrade. Along with 24x7 support with a one-hour response time and unlimited cases, Platinum Support includes an assigned Technical Support Manger to work with the customer to achieve maximum benefits and ROI from their network security investment. The program also provides regular security reviews and proactive notifications of updates and upgrades.

Note: For Platinum or Enterprise Gold Support, the account must maintain an active Support contract for each appliance.

Additional Information

Global UPCN/A
Subscription ServiceWatchGuard Standard Support
Subscription Length3 Years
Subscription Length (New)N/A
Special Sales MessageNo

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