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WG019847 WatchGuard XTM 1520-RP 1-yr LiveSecurity Renewal

Regular Price: $5,630.00

Special Price $4,954.40

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WatchGuard XTM 1520-RP 1-yr LiveSecurity Renewal

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Features and Benefits

Hardware Replacement Warranty
Having an active LiveSecurity® subscription extends the one-year hardware warranty that is included with each WatchGuard® appliance. Not only that, it also provides advance hardware replacement, which means that should there ever be a hardware failure, WatchGuard will ship a replacement in advance of receiving the returned appliance to minimize downtime.
Software Updates
Hackers never sleep. That's why your LiveSecurity Service subscription gives you access to updates and enhancements for your WatchGuard® product. And you're not limited to minor software patches; new software versions are available to active LiveSecurity subscribers throughout the supported life of the product.

Technical Support

All WatchGuard appliances come with a minimum of 90 days LiveSecurity Service. Annual subscription renewals entitle you to submit up to five support incidents per subscription year on the web or the phone. Reported issues that are the result of software or hardware defects are not counted against your five incident limit. Active subscribers who need additional assistance from technical support may opt to upgrade to LiveSecurity Gold, which includes an unlimited incident count while the subscription is active, or purchase a Priority Incident Upgrade 5-pack.

Security Alerts

Our Rapid Response Team, a dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers LiveSecurity Service alerts that tell you specifically what you can do to address each new menace. By customizing your alert preferences, you can fine-tune what kind of advice and alerts the LiveSecurity Service sends you.

Online Training & Tools

In addition to providing you with direct personal support, your LiveSecurity Service subscription entitles you to access a variety of professionally produced instructional videos, interactive online training courses, and online tools like user forums and our knowledge base specifically designed to answer questions you may have regarding network security in general or the technical aspects of installing, configuration, and maintaining your WatchGuard products.

Remote Installation Services

Need help getting your network security configured for maximum effectiveness? WatchGuard offers Remote installation Services for comprehensive assistance with initial setup and con­figuration of your WatchGuard product. Schedule an appointment for a remote installation consultation at your convenience, and an experienced WatchGuard technician will assist you over the phone for up to two hours to review your needs, configure and test your product, while educating you on how to achieve the best performance.


Comparison of LiveSecurity Levels

Technical Support
12x5 Support (6am - 6pm in your local time zone)yes---
24x7 Support-yesyesyes
Number of support incidents per annual subscription55UnlimitedUnlimited
Priority Incident Upgrades,
Purchased separatelyPurchased separatelyn/an/a
Single Incident UpgradePurchased separatelyn/an/an/a
Additional Three IncidentsPurchased separatelyPurchased separatelyn/an/a
Web-Based Supportyesyesyesyes
Phone-Based Supportyesyesyesyes
Technical Account Manager---yes
Quarterly Account Review---yes
Remote Installation ServicesPurchased separatelyPurchased separatelyPurchased separatelyPurchased separately
Software Support
Software Updates and Patchesyesyesyesyes
New Feature Releasesyesyesyesyes
LiveSecurity Broadcast Updates and Alertsyesyesyesyes
Hardware Warranty
Advance Hardware Replacementyesyesyesyes
Spare and Replacement PartsPurchased SeparatelyPurchased SeparatelyPurchased SeparatelyPurchased Separately
LiveSecurity Customer Portal
Product Documentation and Guidesyesyesyesyes
Technical Training Materialsyesyesyesyes
My Products Management Centeryesyesyesyes
Moderated Customer Forumyesyesyesyes
LiveSecurity Renewals
Multi-Year Renewalsyesyesyesyes
Five (5) Year Maximum Lengthyesyesyesyes

Additional Information

Global UPCNo
Subscription ServiceLiveSecurity
Subscription Length1 Year
Subscription Length (New)No
Special Sales MessageNo

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