Fortinet FortiWiFi-51E 1 Year Enterprise Protection (With 24x7 FortiCare) - FC-10-00056-810-02-12

FortiCare Support Services Overview

At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.

FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.

All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option.

FortiCare 360 Advanced Security Support

FortiCare 360 Service includes all of the services that FortiCare 24x7 service offers, such as access to technical support on a 365x24x7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around-the-clock coverage and fast turnaround for replacement of defective hardware. It also includes a dedicated engineer resource holding and owning support tickets to resolution.

FortiCare 360 Advanced Security Support goes beyond 24x7, with enhanced around the clock Technical Support through direct access to Level 2 & 3 support personnel designed to reduce downtime.

Additionally, FortiCare 360 Service provides customers with a recurring health check through a personalized monthly audit report of their FortiGate and FortiWiFi appliances. As part of the service, Fortinet will proactively perform device environmental and performance audits for the contracted appliances. Based on the audit results, specialized Fortinet engineers will provide recommendations to help customers avoid unplanned service disruptions and detect problems before they affect performance.