Firewalls.com Return Policy
Return Policy
We offer a 30-day return policy on selected items based on manufacturer return policies.*
Return of any product is subject to a restocking fee of at least 15%.
For your protection, we strongly recommend you fully insure your return shipment in case it is lost or damaged, and use a carrier that can provide you with proof of delivery.
Defective merchandise must be returned to the manufacturer directly.
Discrepancies between what was ordered and what was received must be brought to our attention within 3 business days of order receipt.
Returns must meet the requirements below to qualify for approval.
Return Requirements
To qualify for an RMA (Return Merchandise Authorization) approval, all returned products must:
- Be factory sealed
- Contain all original boxes and packing materials
- Have original UPC codes on the manufacturer's boxes
- Contain all manuals, blank warranty cards, and other accessories/documentation provided by the manufacturer
Return Request Submission
To return a product, please submit a Return Merchandise Authorization (RMA) using our online form found in your Firewalls.com account, or by contacting us at customerservice@firewalls.com.
No returns of any type will be accepted without an approved RMA number.
License Return Policy
Due to the nature of the software, software license, and activation codes, returns on these products are strictly prohibited by all manufacturers.
Damaged Product Upon Delivery
If merchandise arrives damaged, it is best to refuse the shipment back to the carrier attempting delivery. If you accept the package, make sure the damage is noted on the carrier's delivery record (take a picture of the damage as well). Save the merchandise and the original box and packaging it arrived in, then contact us immediately to arrange for a carrier inspection and a pickup of damaged merchandise.
If you do not notify us of damaged goods within the first 3 days of arrival, our regular return policy will override any claim of damage, and the item(s) will fall under all current manufacturer restrictions.
Wrong Product Ordered
You are fully responsible for what you order. We cannot be held liable for products you purchase that do not work in your environment. We try to provide updated information as much as is possible, but please default directly to the manufacturer's website for official product details.
Pricing Disclaimer
All pricing is subject to change. For all prices, products, and offers, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.
Specific Manufacturer Return Policies
- Fortinet: Hardware is non-returnable unless you have manufacturer approval. Software and licenses are returnable with a replacement order of equal or greater value.
- Sophos: All hardware, software, and license returns are returnable with a replacement order within 30 days of purchase.
- Cisco, Palo Alto, and HPE/Aruba: All hardware, software, and licenses are non-cancellable and non-returnable once ordered. All sales final.
- Cisco Meraki: Software and license purchases are eligible for return/refund within 30 days of purchase. Hardware products are non-cancellable and non-returnable. Orders containing both software and hardware purchases are non-cancellable and non-returnable.
- Sonicwall and Watchguard: Unopened hardware and unused licensing is returnable within 30 days.
- Barracuda: Only approved under special manufacturer exceptions.