Position - Network Engineer 1
Job Description
ince 1999 Firewalls.com Inc. has been a leading eCommerce company providing Internet security products and services for small to enterprise customers. We have a full-time position available in the Indianapolis area for an Entry Level Network Technician to serve our business and expanding client base needs. Our Professional Services team is looking for an individual who is looking to evolve their career and grow in to a network engineer. The candidate should be passionate about learning I.T. networking and network security, who is also customer service oriented and able to work in a dynamic, fast-paced, team-oriented environment.
Qualifications
- Basic understanding of IT networking
- General understanding of how the Internet works
- CompTIA Net+ a plus (not required)
- 1 year helpdesk / computer troubleshooting experience a plus
- Strong customer service skills required
- Experience with a Service Desk ticketing system or CRM a plus
- Experience with documenting / notes required
- Strong verbal and writing communication skills required
- Strong organizational skills required
- Ability to multitask
- Ability to be self-directed
- Ability to adapt to change
Responsibilities
- Monitors and Responds to inbound service requests through Service Desk Ticketing system
- Remotely Installing and scheduling firmware update
- Remotely applying licensing related to security products
- Respond to gateway & security alerts
- Obtain technical certifications from IT vendors
- Be the intermediary between customers & the escalations team
- Maintain a M-F first shift position
Compensation & Benefits
- Work hours: Monday - Friday
- Office located at 96th & Keystone
- Paid vacations & holidays
- Paid training & certification
- Minimal/No travel required
- Company-matched 401k
Job Type
Full-Time