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Position - Network Engineer 1

Job Description

Since 1999 Firewalls.com Inc. has been a leading eCommerce company providing Internet security products and services for small to enterprise customers. We have a full-time position available in the Indianapolis area for a Network Engineer 1 to serve our business and expanding client base needs. Our Professional Services team is looking for a qualified 1st shift candidate who is passionate about networking and network security, who is customer service oriented and able to work in a fast-paced, team-oriented environment..

Qualifications
  • IP Networking: 2 Years Required
  • Associate Degree Preferred
  • Routing Protocols : 1 Year Preferred
  • IT Support: 2 Years Preferred
  • CCNA Preferred
Requirements
  • Basic understanding of IT networking
  • General understanding of how the Internet works (e.g. routing, NAT, DNS, subnets, IP Addressing, WiFi, VPN…)
  • Network+ or Security+ certifications required, CCNA certification a plus
  • Experience with wireless, switches, routers and firewalls
  • Strong verbal & writing communication skills to resolve problems with users & clients
  • Strong customer service skills
  • Ability to multitask
  • Ability to be self-directed
  • Ability to pick up & learn new IT equipment & software quickly
Responsibilities
  • Monitors & responds to inbound service requests through Service Desk Ticketing system
  • Remotely installing, maintaining, repairing & upgrading network equipment / systems primarily related to firewalls
  • Remotely diagnosing & fixing problems or potential problems with the network & its hardware, software & systems
  • Respond to gateway & security alerts
  • Assist Professional Services Team with firewall analysis & recommendations as well as deployments
  • Obtain technical certifications from IT vendors
  • Be the intermediary between customers & the escalations team
  • Maintain a M-F first shift position
Compensation & Benefits
  • Work hours: Monday - Friday
  • Office located at 96th & Keystone
  • Competitive salary: $38,000.00 - $41,000.00 per year
  • Paid vacations & holidays
  • Paid training & certification
  • Minimal/No travel required
  • Company-matched 401k
Job Type

Full-Time

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You may also send your resume & cover letter to careers@firewalls.com.