Position - Network Engineer 1
Job Description
Since 1999 Firewalls.com Inc. has been a leading eCommerce company providing Internet security products and services for small to enterprise customers. We have a full-time position available in the Indianapolis area for a Project Manager to serve our business and expanding client base needs. Our Professional Services team is looking for a qualified Project Manager / Network Consultant who is passionate about educating customers and identifying areas of improvements within a customers network and network security posture, who is customer service oriented and able to work in a fast-paced, team-oriented environment.
Qualifications
- Knowledge of (e.g. Routing, NAT, DNS, subnets, IP Addressing, WiFi, VPN, SDWAN, Authentication Protocols (LDAP,RADIUS), MFA Solutions, endpoint anti-virus, Domain Services, email protection and MX routing required
- Network+ and/or Security+ certifications required, CCNA or CCNP and Microsoft Administration MCSA certifications are a plus
- Experience with wireless, switches, routers and firewalls a must
- IT Support: 2 Years Preferred
- Strong customer service skills required
- Strong verbal and writing communication skills to resolve problems with users and clients
- Passionate about learning new technologies and able to pick up and learn new IT equipment and software quickly
Responsibilities
- Review of customer network topology and the identification of weaknesses in the network architecture and / or security posture
- Identification of products and services to rectify network and / or network security weaknesses
- Ensure exceptional customer satisfaction is consistently delivered and sustained
- Remotely Installing, maintaining, repairing and upgrading network equipment / systems primarily related to firewalls (Fortinet, SonicWall, Sophos, WatchGuard and Cisco Meraki)
- Remotely diagnosing and fixing problems or potential problems with the network and its hardware, software and systems
- Obtain and maintain expert knowledge of key products and services from IT vendors
- Be the intermediary between customers and sales team and vice versa
Compensation & Benefits
- Work hours: Monday - Friday
- Office located at 96th & Keystone
- Paid vacations & holidays
- Paid training & certification
- Minimal/No travel required
- Company-matched 401k
Job Type
Full-Time
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You may also send your resume & cover letter to careers@firewalls.com.