A certified SonicWall engineer connects to your appliance remotely and completes the full initial configuration. That includes WAN and LAN interface setup, firewall security policies, site-to-site and remote access VPN configuration, security services activation, and basic NAT and routing. After the session closes you also receive 30 days of post-setup assistance for follow-up tuning and questions.

Work begins within 5 business days of purchase and is typically completed within 10 business days. The remote session itself usually runs 2 to 4 hours depending on the complexity of your network environment. Your assigned engineer will coordinate a window that works for your schedule.

Dedicated SKUs are available for the TZ 80 and TZ 270, TZ 3xx/4xx, TZ 5xx/6xx, NSa 2xxx/3xxx/4xxx, NSa 5xxx/6xxx, NSsp 10K/11K/13K, SMA 1000 Series, NSM and Analytics On-Prem, and cloud services including Cloud Central, NSM, WNM, CAS, and Cloud Edge. DPI-SSL deployment for environments up to 150 users is also available as its own SKU.

No. The entire implementation is performed remotely via phone and a web conferencing session. There are no travel charges and no scheduling delays tied to engineer availability in your region. You just need to have the appliance racked, powered on, and reachable during the agreed session window.

If your environment requires more time than the standard scope covers, additional hours are available as a separate purchase. SonicWall offers 2-hour (01-SSC-3048), 4-hour (01-SSC-3049), and 8-hour (01-SSC-3050) add-on blocks. Your Firewalls.com sales rep can quote and attach the right block to your order before the session begins so there are no surprises.