WatchGuard Premium 4hr Replacement 1 Year for Firebox M4800 - WGM48801

All Support subscriptions include an Advance Hardware Replacement service, which means that WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance. Customers with mission-critical requirements that need replacements sooner can purchase the Premium 4-Hour RMA subscription with round-the-clock coverage. With this upgrade, a courier will deliver a replacement appliance on-site from local stocking depots within 4 hours of RMA approval by WatchGuard Support.

Where is the service offered?

WatchGuard maintains a list of locations where the service can be made available. Generally, we will be able to provide coverage within 150 miles (240 km) by road to the listed stocking locations.

• Americas: Limited to US and Canada. The service is not available in all geographic locations, although most major metro areas can be covered.
• Europe: Because of the expedited delivery times, this service will not be offered in all locations. Initially, the service will be available in Germany, France, UK, Benelux, Denmark, Italy, and Spain.

How long does it take to set up?

Depending on location, it may take up to 30 days once a purchase order is received and the service is activated on the appliance to get the service set up and an inventory stocked to support a specific installed location. WatchGuard can provide detailed guidance on how quickly the service can be set up once a postal or zip code has been designated. Once the stocking depot is set up, 4-hour delivery becomes available.

Which appliances are covered?

Premium 4-Hour RMA is available as a subscription service for all WatchGuard Firebox and XTM hardware. Each appliance in a location needs to have a Premium 4-Hour RMA subscription to be eligible for coverage. Premium 4-Hour RMA is not included in any Bundles or Suites and needs to be purchased in addition to the Support coverage that is required on the appliance. Transfer of service from one appliance to another is not allowed.

What type of Support coverage is required?

Customers must have a current subscription for Standard Support, Gold Support, or Platinum Support in order to get 24 x 7 coverage for replacement parts.

How do customers notify WatchGuard of their location?

Customers are required to enter the installed location of the appliance at activation time. It is the customer's responsibility to notify WatchGuard Customer Care of any changes in the installed location. Address changes are only allowed to locations supported by the program, and a 30-day setup period may apply again. WatchGuard can only commit to 4-hour delivery to locations that have been provided at activation time, or in subsequent updates to Customer Care.

Who is providing the service?

WatchGuard has partnered with Choice Logistics, a global leader in third-party logistics that specializes in fast delivery of replacement mission-critical parts.

Can we deliver across borders in Europe?

Yes. Within the European Union, we can deliver parts to a neighboring country if it falls within the 150 miles (240 km) of the stocking location.