WatchGuard Standard Support Renewal 3-yr for Firebox T20 - WGT20203

  • Hardware warranty
  • 24x7 technical support
  • Software Updates
  • Manufacturer Part #: WGT20203
Price $220.00

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Important Notice

All orders placed before 3pm EST will be emailed today. Return Policy

At WatchGuard we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our Support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance.

24x7 Technical Support

No matter which WatchGuard network security appliance you buy, your support needs will be covered 24x7 by our in-house team of highly trained technical experts.

Hardware Warranty

WatchGuard’s hardware warranty includes advanced hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.

Software Updates

WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.

 

Benefits

  • Round-the-clock technical support comes standard with all appliances.
  • There are no limits on the number of Support cases allowed.
  • Important software updates. Receive more than just the standard fixes and minor software patches. The Support program delivers feature enhancements, full-rev updates, and new capabilities as long as your Support subscription is active.
  • Platinum level support allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
  • Minimize downtime in the rare case of a hardware failure. WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance.
  • You never have to go it alone. Additional Support offerings include Remote Installation Services and Premium 4-Hour RMA with continuous replacement coverage.

Compare WatchGuard Support Levels

Choose the level of support that best fits your network’s security landscape.
Standard Gold Platinum
Technical Support
24x7 Support
Number of support cases per annual subscription Unlimited Unlimited Unlimited
Targeted Response Time 4 Hour – Critical, High
8 Hours – Medium
24 Hours - Low
Live Call - Critical
1 Hour – High
4 Hour – Medium, Low
Live Call – All Phone Cases
1 Hour –All Web Cases
All Cases Given Highest Priority
Web-Based Support
Phone-Based Support
Technical Account Manager - -
Quarterly Account Review - -
Remote Installation Services Purchased separately Purchased separately Purchased separately
Software Support
Software Updates and Patches
New Feature Releases
Broadcast Updates and Alerts
Hardware Warranty
Advance Hardware Replacement
Premium 4-Hour RMA Service Purchased separately Purchased separately Purchased separately
Spare and Replacement Parts Purchased Separately Purchased Separately Purchased Separately
Technical Training & Certification
Product Documentation and Guides
Technical Training Materials
Moderated Customer Forum
Support Renewals
Multi-Year Renewals
Five (5) Year Maximum Length
More Information
Product NameWatchGuard Standard Support Renewal 3-yr for Firebox T20
SKUWGT20203
ManufacturerWatchGuard
ActiveNo
Service Length1 Year License
Data SheetView Sheet