WatchGuard Gold Support Renewal/Upgrade 1-yr for Firebox T40 - WGT40261
- Hardware warranty
- 24x7 technical support
- Software Updates
- Escalated response times
- Manufacturer Part #: WGT40261
Add to cart for special pricing
At WatchGuard we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our Support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance.
24x7 Technical Support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24x7 by our in-house team of highly trained technical experts.
Hardware Warranty
WatchGuard’s hardware warranty includes advanced hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.
Software Updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.
Benefits
- Round-the-clock technical support comes standard with all appliances.
- There are no limits on the number of Support cases allowed.
- Important software updates. Receive more than just the standard fixes and minor software patches. The Support program delivers feature enhancements, full-rev updates, and new capabilities as long as your Support subscription is active.
- Platinum level support allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
- Minimize downtime in the rare case of a hardware failure. WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance.
- You never have to go it alone. Additional Support offerings include Remote Installation Services and Premium 4-Hour RMA with continuous replacement coverage.
Compare WatchGuard Support Levels
Choose the level of support that best fits your network’s security landscape.Standard | Gold | Platinum | ||
---|---|---|---|---|
Technical Support | ||||
24x7 Support | ||||
Number of support cases per annual subscription | Unlimited | Unlimited | Unlimited | |
Targeted Response Time | 4 Hour – Critical, High 8 Hours – Medium 24 Hours - Low | Live Call - Critical 1 Hour – High 4 Hour – Medium, Low | Live Call – All Phone Cases 1 Hour –All Web Cases All Cases Given Highest Priority | |
Web-Based Support | ||||
Phone-Based Support | ||||
Technical Account Manager | - | - | ||
Quarterly Account Review | - | - | ||
Remote Installation Services | Purchased separately | Purchased separately | Purchased separately | |
Software Support | ||||
Software Updates and Patches | ||||
New Feature Releases | ||||
Broadcast Updates and Alerts | ||||
Hardware Warranty | ||||
Advance Hardware Replacement | ||||
Premium 4-Hour RMA Service | Purchased separately | Purchased separately | Purchased separately | |
Spare and Replacement Parts | Purchased Separately | Purchased Separately | Purchased Separately | |
Technical Training & Certification | ||||
Product Documentation and Guides | ||||
Technical Training Materials | ||||
Moderated Customer Forum | ||||
Support Renewals | ||||
Multi-Year Renewals | ||||
Five (5) Year Maximum Length |
Product Name | WatchGuard Gold Support Renewal/Upgrade 1-yr for Firebox T40 |
---|---|
SKU | WGT40261 |
Manufacturer | WatchGuard |
Active | No |
Service Length | 1 Year License |
Data Sheet | View Sheet |